At The Checkpoint

Your Richbet Casino Verification Is Waiting For One Document

Every licensed casino must confirm who you are, so we check your details once and usually finish within 46 hours.

Start Verification

18+

Clear Answers

Nothing Hidden: What The Check Really Involves

Most players worry the check will hold their money, and these six lines settle that.

Who checks

Richbet Casino Ltd.

Under which licence

Malta Gaming Authority, MGA/B2C/906/2015

How long

46 hours

When mandatory

Before your first withdrawal

Questions go to

[email protected]

Minimum age

18+

At The Upload

Your First Upload, Done Once

Your Profile, Ready

Log in and look for the verification area in your profile, where each requested item sits with its own upload button. Read the short note beside each one before you pick a file.

A Flat, Bright Photo

Photograph your photo ID flat on a table in daylight, with all four corners inside the frame and no glare or fingers across the text. Blur and shadow are the two reasons copies get sent back.

A Copy That Clears First

Use a bill or bank statement showing your full name, your street address and a recent date, and make sure the address matches the one on your account exactly.

The Review Window

Once everything is in, our team reviews the set and answers within 46 hours, so leave the page and let the confirmation reach your inbox. If one copy is unclear, you are told which one and why.

What To Send

Send The Three Copies We Ask Every Player For

We ask only for what the licence requires, and our team reads each copy with care.

Document

Confirms

Must show

Photo ID

Your name and date of birth

Full face, all four corners, valid date

Proof of address

Where you live now

Full name, street address, recent date

Payment card scan

The card is yours

First six and last four digits, name

Selfie with ID

The person holding the document

Your face and the ID in one frame

A Smoother Path To Your Winnings

The Moments We Ask For Your Papers

Good news first: a request for documents is not trouble, it is the last step before money moves.

Raising Your Ceiling

A higher deposit ceiling changes your risk profile, so we confirm who is behind the account before we lift it. Expect photo ID and proof of address.

Am I Old Enough To Be Here?

Every Australian player must be at least 18, and a few accounts look younger than their owner claims. A photo ID settles it in one look.

The Payout Pause

Money leaves the account for the first time, and the license asks us to know who we are paying. Photo ID, proof of address and a card scan clear it.

Will My New Card Need Checking?

Cash-out routes carry different risks, and one we have not seen on your account needs a fresh look. A scan of the new card or wallet usually covers it.

A Smoother Payout Later

Show Us Where The Money Came From

Holding licence MGA/B2C/906/2015 from the Malta Gaming Authority obliges us to know the origin of money players bring here. Treat the question as routine housekeeping rather than suspicion aimed at you. Richbet Casino asks it of every player whose activity prompts it.

Papers That May Be Asked

Depending on your own situation, one of these may answer the question.

Recent payslip from your employer
Bank statement showing savings
Tax return or income summary
Letter confirming a pension
Paperwork for a property sale

Data handling

From Upload To Locked Away

Locked Before It Lands. Your photo ID, proof of address and card scan cross the network inside 256-bit SSL. Anyone watching the traffic sees scrambled noise, not a readable file.

A Single Review Desk. Your file lands in the queue of the verification team alone; support agents and games staff never open it. Reviewers work under a confidentiality duty that does not end with their shift.

Clear Limits On Use. Copies you send serve the identity and address checks our Malta Gaming Authority licence demands, and nothing else. No marketing list or partner sees any of it.

Four Reasons Files Come Back

Turn A Refusal Into A Pass

Most refusals are tiny and fixable in minutes, not signs that something is wrong with your account.

My File Came Back Trimmed

Trimming edges or brightening a photo hides the security marks our reviewers check, so the file cannot be counted as valid.

Matching Every Letter

A nickname on the account, a maiden name on the bill, or a middle name missing can all stop a reviewer matching the papers.

A Dated Bill, A Dated Answer

Address proof loses its value once the issue date drifts too far back, because it no longer shows where you live today.

Is My ID Out Of Date?

An expired document is no longer proof of who you are today, however clear the scan may look.

While a withdrawal waits

Plain answers about the identity check

Under which licence does Richbet Casino run its checks?

Richbet Casino Ltd. holds a Malta Gaming Authority licence, MGA/B2C/906/2015, and that licence is the reason the check exists at all. Every player in Australia goes through the same steps, wherever they signed up.

Is my licence scan and passport copy kept safe once sent?

Yes. Files travel over 256-bit SSL encryption and are stored in a locked record that only the verification team opens. Encryption is only one layer, so a separate privacy team watches who can look at that record.

What should I do if a document gets refused?

Read the short reason attached to the refusal first, because most rejections come down to a blurred edge or a glow glare. Then send a fresh copy through the same upload area, or write to [email protected] and the team will say exactly what is missing.

Must I be verified before cashing out for the first time?

Yes. Licence rules mean the check must be finished before your first withdrawal leaves, at the latest. It can also come earlier, at sign-up or on your first deposit, so have the copies ready rather than waiting for the request.

Do my documents expire and need sending in again?

Sometimes. An expired photo ID or a changed address means a new copy is needed, and a large change in how you play may bring a fresh ask. Otherwise the file stays on record and nothing is requested twice.

Can I upload my ID using just my mobile phone?

Yes. The upload area works in a phone browser, so you can photograph the card on a table in daylight and send it straight from the camera roll. Check the first shot on screen for glare before it goes.